Machine Service
Request help with the operation, condition or performance of your professional coffee machine.
Machine Service & Support
Professional Coffee Machine Service & Support
Keep your professional coffee setup running smoothly with service support for business customers, machine maintenance coordination and help with Aequinox coffee system issues.
Professional Support
Service Ready
Maintenance
Technical Support
Business Service
Support that keeps coffee moving.
From routine maintenance requests to technical support and business consultation, the service process is designed to be clear and easy to manage.
Our Service
Support for every stage of your coffee setup.
Service availability and exact maintenance terms depend on the machine, business agreement and support plan. This page gives customers a clear route to request the right type of assistance.
Maintenance
Coordinate routine maintenance and service requirements according to the machine and business setup.
Technical Support
Get assistance when a professional coffee machine requires troubleshooting or technical review.
Business Support
Receive help with machine selection, subscription setup, coffee supply and ongoing business requirements.
How Service Works
A clear support process.
Customers can contact the service team with their machine details and issue so the request can be reviewed efficiently.
Send a Request
Contact us and provide your business details, machine model and a short description of the issue.
Initial Assessment
The service request is reviewed to determine the most suitable next step.
Service Coordination
Technical support, maintenance or service arrangements are coordinated according to the case.
Return to Operation
The goal is to restore the professional coffee setup to normal business use as efficiently as possible.
Service Information
What to include in your service request.
Providing clear information at the start helps the support team understand your request faster. If available, include the exact machine model and your business or subscription details.
Tip: When contacting support, include the machine model, company name, contact number,
a short issue description and any relevant photos or error information.
Machine brandAequinox / Confirm Model
Customer typeRetail or Business
Support typeService / Maintenance / Technical
Subscription customersInclude Plan Details
Issue descriptionRequired
Service requestContact Us
Business Support
Service built around professional environments.
Professional coffee systems often require a different level of support than a standard retail product.
Office Support
Support for office coffee setups, subscription customers and recurring professional usage.
Hotel Support
Assistance for coffee systems used in guest areas, lounges and professional hospitality environments.
Café & Restaurant Support
Support for businesses where reliable coffee service is part of daily customer operations.
Need Help?
Request professional coffee machine support.
Tell us which machine you use and what support you need. Our contact page is the fastest way to start a service request.
Contact Service TeamFAQ
Service questions.
Use the Contact Us page and include your machine model, contact information and a short description of the issue.
Maintenance and service support can be coordinated for professional customers according to the machine and the final commercial or subscription agreement.
Include the machine brand and model, company or customer details, the issue description and any useful photos or error information.
The final service conditions depend on the subscription or business agreement. The exact support terms should be confirmed when the commercial package is finalized.