Frequently Asked Questions
Find answers about Caffè Perrucci coffee, Aequinox professional machines, subscriptions, delivery, service, orders and payment.
Everything you need, in one place.
Browse the main topics below or contact the team directly if you need help with a specific order, machine or business subscription.
Caffè Perrucci coffee questions.
Information about the core coffee collection and how customers can order it online.
The core collection currently presented on the website includes Ristretto, Espresso Forte and Lungo Forte.
Yes. Coffee products can be ordered through the WooCommerce online store, where customers can select quantity, add products to basket and continue to checkout.
Business subscription plans can be structured around the coffee profiles offered by Caffè Perrucci, subject to the final commercial agreement.
Aequinox machine questions.
Information about professional coffee machines and business use.
Aequinox Genua is presented on this website as a professional coffee machine solution for business and out-of-home environments.
The machine is positioned for professional environments such as offices, hotels, cafés and restaurants. The exact configuration should be matched to the business requirements.
Use the Contact Us page to request the technical specification sheet for the exact machine configuration available to your business.
Business subscription questions.
Learn how the Light, Medium and High Volume plans are intended to work.
The subscription structure is primarily designed for professional customers such as offices, hotels, cafés and restaurants, while retail customers may also use subscription features where offered.
These plans divide business customers by expected coffee consumption volume. Exact pod quantities, machine options and commercial terms should be finalized before launch.
The planned subscription process allows the customer to choose a machine, coffee, quantity, delivery option and payment method before confirmation.
The planned customer account includes order history and monthly purchase tracking so subscription customers can compare purchased pod quantities with their required minimum.
Delivery and machine support.
Answers about recurring delivery, machine service and support requests.
Delivery timing depends on destination, order type and the delivery method available at the time of order. The final estimate should be shown or confirmed before dispatch.
Yes. Recurring coffee delivery can form part of the final business subscription agreement.
Use the Contact Us page and provide your machine model, business details, issue description and any relevant photos or error information.
The exact service and maintenance terms depend on the final subscription or business agreement and should be confirmed before the package is activated.
Shopping and payment questions.
Information about basket, checkout, payment and customer accounts.
Select a product, choose the quantity, add it to your basket and continue through WooCommerce checkout to the available payment method.
Yes. WooCommerce allows customers to review and update product quantities before proceeding to checkout.
Registered customers can view their order history through the My Account area once the account and WooCommerce order pages are fully configured.
The final available payment methods depend on the payment gateway configured for the website. Exact methods will be listed on the Payment System page and during checkout.
Contact the Caffè Perrucci team.
If your question is not answered here, contact us about your order, business subscription, delivery or professional coffee machine.
Contact Us