This Shipping & Delivery Policy explains how Caffè Perrucci processes, dispatches and delivers orders placed through our online store.
Caffè Perrucci currently delivers orders to: YOUR DELIVERY AREAS.
Available delivery locations may vary depending on the product, courier availability and destination.
If your location is not available during checkout, please contact us before placing an order.
Orders are processed after successful payment confirmation.
Orders placed outside normal business hours, on weekends or on public holidays may begin processing on the next business day.
Processing time may vary depending on product availability and order volume.
The estimated delivery time is generally: YOUR DELIVERY TIME.
Delivery times are estimates and may vary depending on destination, courier operations, weather conditions, public holidays or other circumstances outside our reasonable control.
Where possible, customers will be informed if a significant delay affects their order.
Delivery charges are: YOUR DELIVERY FEE.
Where delivery charges vary by destination, weight, order value or delivery method, the applicable amount will be displayed before the customer confirms the order.
The customer will always be able to review the final order amount, including any applicable delivery fee, before completing payment.
Customers are responsible for providing a complete and accurate delivery address when placing an order.
Please carefully check the recipient name, telephone number, street address, apartment or office number and any other relevant delivery information before confirming the order.
Caffè Perrucci is not responsible for delays caused by incomplete or incorrect delivery information supplied by the customer.
Orders may be delivered by Caffè Perrucci or by an independent courier or delivery service provider.
Where a third-party courier is used, necessary delivery information may be shared with that provider for the purpose of completing the delivery.
Customers should ensure that an authorised person is available to receive the order at the delivery address.
Depending on the delivery method, the courier may contact the customer by telephone before or upon arrival.
Additional delivery attempts or redelivery may be subject to an additional charge where the initial delivery could not be completed for reasons attributable to the customer.
Customers are encouraged to inspect the external condition of their order when it is received.
If the package or product appears damaged, incorrect or incomplete, please contact Caffè Perrucci as soon as reasonably possible.
Where appropriate, photographs of the package and product may be requested to help us investigate the issue.
Occasionally a delivery may be delayed due to circumstances such as high order volume, courier delays, weather conditions, transportation disruption or other circumstances beyond our reasonable control.
If you believe your order is significantly delayed, please contact us with your order number so that we can check its status.
If a product becomes unavailable after an order has been placed, we will contact the customer where reasonably possible.
Depending on the circumstances, the customer may be offered an alternative product, a later delivery date or a refund for the unavailable item.
If you wish to return a product after delivery, please review our Returns & Refunds Policy.
Return eligibility may depend on the type of product, its condition and applicable consumer protection requirements.
For questions regarding delivery, shipping charges or the status of an order, please contact us.
